Personal Information Collected at Sign-Up
When creating an Oshi account through email registration, the form requests personal details across two stages. Fields observed include email, password, first name, last name, date of birth, country, currency, phone and address. A player at the Oshi online casino site can expect these fields to appear during account creation.
The registration form also included consent checkboxes. These covered confirmation of being at least 18 years old, acceptance of the Terms and Conditions, and a separate consent for promotional communications. The promotional consent appeared as a distinct opt-in, separate from the core account terms.
Email and Phone Confirmation
After completing the registration form, a confirmation link was received by email. This link arrived within 56 seconds during testing. Receiving this email does not by itself confirm that the address was verified, only that a message was delivered.
SMS confirmation was not requested during registration, even though a phone field appeared in the form. This suggests phone details may be collected without an immediate verification step at sign-up.
What the Registration Process Did Not Require
No identity document upload was requested during the registration form itself. No deposit was required to complete the sign-up process. This indicates identity checks, where they apply, are handled separately from the initial account creation step.
When Identity Verification May Apply
Published verification rules indicate that identity and payment checks may be requested before a withdrawal is approved. No fixed verification timeframe is stated, and no guaranteed processing window applies. Verification is described as risk-based rather than automatic for every account.
Several triggers can prompt a verification request. These include:
- A withdrawal request;
- A bonus claim;
- A payment ownership check;
- Inconsistent account details.
Documents That May Be Requested
Where verification is triggered, specific documents may be requested to confirm identity, address and payment ownership. These can include:
- A passport, driving licence or national identity card;
- A recent utility bill or bank statement as proof of address;
- A card, bank account or e-wallet statement confirming payment ownership.
Payment ownership checks are noted as an explicit part of this verification process, separate from standard identity confirmation.
Effect on Withdrawals and Bonuses
When identity or payment ownership checks are pending, funds may remain in a pending state until these are complete. Document checks may also extend the time before payment processing begins. Verification may similarly be requested before a bonus is credited to an account.
Account and Age Requirements
Published notes indicate that one player account per person is allowed. Proof of age may be requested as part of account checks. Payment ownership documents may also be requested before a withdrawal is processed, consistent with the verification triggers described above.
Operator Context
Oshi operates under Dama N.V. This reference identifies the operating entity associated with the account and platform, without further detail on data handling roles supplied here.
Contacting Support
Players with questions about their account can reach support through 24/7 live chat or by email at support@oshi.io. These channels relate to general account and platform queries as described in the supplied contact information.